Ring Motion Alerts Not Working

As of yesterday morning it has stopped recording or alerting me to any motion triggered events.

Ring motion alerts not working. I can still access live view and a recording is generated any time that i do so. Doorbell button presses are considered separate events from motion events. My motion zones are active but i am not receiving any alerts. For example if you.

What do i do. Essentially if you aren t seeing ring notifications on a secondary device you just need to enable notifications on that device. Tap on the three lines on the top left side of the screen. Go to the device you want to check and make sure the buttons for both ring alerts and motion alerts are set to the blue on position.

They are not queued for future retrieval and the notifications do not have to be cleared. If you want to set your motion zones follow the steps listed below. Notification settings are specific to each mobile device connected to ring not your actual ring doorbell or stick up cam. If your motion alerts are activated but your device is still not capturing people try extending.

Tap on your floodlight cam. For example if you activate notifications on your phone they will not be automatically activated on your tablet. Tap the motion zone you would like to disable. If i disable or turn off the camera s motion detection on my doorbell will i still receive chime announcements when the doorbell is pressed.

Follow the prompts in the ring app to save the setting. On that note you should double check to make sure that ring alerts and motion alerts are even enabled on your primary device. Getting started with ring notifications depending on your ring device there are two different types of notifications you ll receive. Open your ring app.

While cameras such as spotlight cam indoor cam floodlight cam and stick up cam only send out motion alerts doorbell products such as ring video doorbell ring video doorbell 2 ring video doorbell 3 ring video doorbell 3 plus ring video doorbell pro and. I have had my ring doorbell 2 installed and working since november 2018. Notification settings have to be set individually for different devices. Then follow the prompts to save the change.

To re enable a motion go to the motion settings and tap on a zone to activate it again. Buttons one for ring alerts and another for motion alerts. Prior to this it has worked fine in this regard. For stick up cam you ll only see the button for motion alerts.

If you just installed your floodlight cam you won t receive any motion alerts unless you set and activate at least one motion zone in your motion alerts.